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Warranty and Support

Customer satisfaction is our number one priority. Although we rigorously enforce high quality standards through multiple testing phases, mistakes and defects do occasionally occur. If you need any assistance, please do not hesitate to contact us at support@qottle.com and we’ll get back to you within a few days.

Note: The following warranty terms are for purchases made through official qottle Sales channels only (qottle.com, Amazon, etc). If you purchased through other channels or an unauthorized third-party retailer, please contact the seller directly.

30-Day Money-Back Guarantee

Not loving your qottle? If you need to return your qottle product for any reason, you may do so within 30 days of purchase and receive a full refund or replacement. Just drop us a line at support@qottle.com.

12-Month Limited Warranty

All qottle products include a 12-month limited warranty. If you encounter any quality issues during this period, feel free to contact us by submitting a claim below so that we can address your problem.

Submit Warranty Claim

Please note that the following actions will void the conditions of your qottle warranty:
- Improper maintenance
- Improper use
- Aftermarket modification
- Ownership period exceeding 12 months

Full Warranty Terms

qottle Limited Warranty (12 Months)

In addition to our 30-day return policy (see “30-Day Money-Back Guarantee” above), qottle offers the following limited warranty for all products we sell directly. This limited warranty applies only to the original purchaser.

Note: In order to receive warranty fulfillment or services, you must present the order number and confirmation from your qottle purchase. We do not guarantee warranty benefits for customers without a valid order number.

I. What the Warranty Covers

This warranty covers the purchaser of any qottle product. It warrants the product(s) against manufacturing or workmanship defects for a period of 12 months, starting from the date of purchase.
During this period, we will refund or replace any defective or malfunctioning product at no charge to you.

II. What the Warranty Does Not Cover

  • Purchases from unauthorized resellers.
  • Improperly used products.
  • Lost or stolen products.
  • Purchases made outside of the stipulated warranty period.
  • Non-manufacturing-related issues (after 30 days of purchase).
  • Free products.
  • Improper maintenance.
  • Aftermarket modification.
  • Ownership period exceeding 12 months.

III. Period of Coverage

The standard qottle warranty covers a period of 12 months starting from the date of original purchase.

Note: If you receive a replacement product due to our warranty, the warranty still remains valid. However, the listed timeframe is still based on your original purchase date, not the date of receiving your replacement.

IV. What qottle Will Do to Resolve Problems

If you submit a valid warranty claim that adheres to all of the conditions listed in this document, we will confirm your warranty processing within 1-3 business days. You will have the choice of receiving a full refund (based on the original price at the time of purchase) or an identical replacement product.

After beginning the return process, one of two procedures will happen. If you ordered through Amazon or another third-party purchasing platform, we will guide you through that platform’s return/refund procedures (if any). If you ordered directly from us, we will arrange our own RMA ticket and begin processing your refund or replacement immediately. For information about shipping, see “Procedures for Obtaining Service” below.

Note: Replacement products may differ from original products in terms of appearance, color, and minor features. We periodically upgrade or modify certain product models, and do not guarantee that specific product versions will remain available. However, we will provide a replacement as close to the original as possible.

V. Procedures for Obtaining Service

Before submitting a warranty claim, please refer to the specific information for your product and attempt any troubleshooting suggestions.

If you believe the item is defective and under warranty, please contact us at support@qottle.com. If a replacement or refund is required, we will begin the process immediately in accordance with “What qottle Will Do to Resolve Problems” above.

  • Orders less than 90 days old: qottle will bear any shipping costs associated with your claim by providing prepaid shipping labels.
  • Orders greater than 90 days old: You are responsible for freight costs to and from qottle. It’s recommendedthat you ship your package with tracking and insurance.qottle is not liable for any stolen or lost packages.

In the event that you have misplaced your order number, refer to the following information:

  • Products purchased from qottle: We may be able to locate your order using your email address, name or shipping address.
  • Products purchased from an authorized qottle reseller: You may contact the Reseller to see if they can provide a copy of your receipt.
  • Products received as a gift: You can ask the gift giver to provide you with a copy of the receipt or to claim the warranty on your behalf.

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